Can I schedule an order for later pick-up?

Short Answer: Yes, but it depends on what you’re ordering.

Coffee drinks are real time only

Coffee drinks are made fresh, so they should be ordered a couple of minutes before pickup, not scheduled hours in advance. When a customer places a drink order, it’s created right away so your team can start preparing it during operating hours.

Drink pickup (real-time ordering):

• Available during operating hours

• Customers order on mobile and pick up in-store or curbside

• Best for orders placed just a few minutes before arrival

Coffee bags, products, and tickets can be ordered ahead

Packaged items don’t need to be made fresh on the spot. Customers can purchase coffee bags and other products ahead of time, plus exclusive items like merchandise and event tickets, directly in the mobile app.

These items can be:

• Shipped to the customer, or

• Set for in-store pickup

This gives you the best of both worlds: real-time speed for drinks, and flexible advance ordering for products.