Park, Tap, Go: Curbside Pickup Software That Pays Off
Turn Your Parking Lot Into a Second Front Counter
Curbside pickup software turns your parking lot into a fast lane for sales. Customers order in the app, park, tap I am here, and a runner delivers the order. Lines stay short inside, staff stays focused, and you serve more people in the same rush window.
The win is speed with less crowding. Curbside shifts payment and decision time out of the store, which frees the counter for dine in guests and keeps the workflow calm.
Orders paid in advance, no delays at handoff
Shorter lobby lines during peak hours
Higher order volume without adding space
Why Curbside Pickup Software Lifts Throughput
Moving some tickets outside removes pressure from the register. Baristas make drinks, runners hand off, everyone works in rhythm. That balance raises orders per hour and cuts walkaways.
Parallel lanes, inside and curbside, run at once
Faster first touch, customers feel taken care of
Fewer bottlenecks at the pickup shelf
Core Features To Look For
Great curbside software is simple for guests and precise for staff. It should collect the right details and route the order to the right place.
Car make and color fields for easy spotting
Tap I am here arrival alerts that ping the station
Real time status, received, in progress, ready
Separate curbside queue so runners know what is next
Customer Experience That Builds Habit
People return when the process feels predictable. Clear instructions, honest time estimates, and tiny touches make a big difference.
Auto texts with parking directions and spot numbers
Accurate prep times that update as the queue changes
Name and order number on the bag, no guesswork
Thank you message after handoff with a quick feedback link
Menu and Offer Tips That Raise Ticket Size
Curbside pickup orders are perfect for small add ons and set bundles. Guide the cart with items that travel well and prep fast.
Feature a pastry pairing with popular lattes
Offer family boxes and office coffee packs
Hide slow items during peak hours to keep speed
Use limited time combos to smooth slow dayparts
Staffing and Layout Wins
You do not need more people, you need better placement. A curbside runner and a clear staging area take the load off the counter.
Assign one runner during morning rush
Stage hot and cold in separate bins near the door
Use labeled parking spots to shorten search time
Handheld reader as a fallback for edge cases
Data You Can Act On
Your curbside dashboard reveals what to fix and what to scale. Watch these numbers weekly and keep tuning.
Orders per hour by curbside vs inside
Average handoff time from arrival tap to delivery
Attach rate for curbside add ons
Repeat rate for curbside customers
Cost and Margin Benefits
Curbside is a low cost way to add capacity. No new seating, no remodel, just software and a few signs. Faster service also reduces remakes, which protects margin.
More tickets with the same square footage
Less crowding, fewer mistakes at the bar
Lower labor strain during peaks
Better guest satisfaction that drives repeats
Curbside Software Quick Start Checklist
Add curbside as a pickup option in the app
Collect car details, make, model, color, plate
Number your parking spots and post clear signs
Train a runner playbook, greet, confirm, handoff
Set honest prep times and adjust after week one
Track handoff time and orders per hour