In what ways can a dual mode POS (cashier + self-order kiosk) help capture more orders during rush?
Turn One Counter Into a Rush-Hour Revenue Engine
When your register can switch between a staffed cashier and a self-order kiosk, you open more lanes without adding more square feet. Guests choose how they want to order, lines move faster, and your team focuses on making drinks. That balance captures more tickets in the same rush window and keeps walkaways low.
More Ordering Points, Fewer Bottlenecks
A dual mode setup turns one station into two. The cashier handles complex orders and questions while the kiosk pulls in quick, repeat purchases. This spreads demand and keeps the front counter flowing.
Cashier tackles custom drinks and new guests
Kiosk handles repeat orders and simple food add ons
Two active lanes during peak times increase orders per hour
Shorter Lines Reduce Walkaways
Nothing kills sales like a long, stagnant line. Kiosks absorb the overflow so people who only need a latte and a pastry can check out fast. Visible momentum keeps guests in line and in a buying mood.
Fewer abandoned queues during morning and lunch rush
Faster first touch lowers perceived wait
Smoother flow improves mood and tips
Built In Upsells That Raise Ticket Size
Kiosk screens can suggest size upgrades, pastry pairings, and limited drinks at the perfect moment. Cashiers can mirror these prompts without slowing the line.
“Make it a large” surfaces before payment
Auto suggestions like add a croissant to espresso orders
Featured seasonal drinks lift average order value
Better Accuracy, Less Rework
Guests confirm customizations on screen, which cuts errors and remakes. Cashiers focus on hospitality while the kiosk collects exact details for the bar.
Clear modifiers reduce misheard requests
Printed or digital tickets arrive clean for the barista
Fewer remakes free up time for new orders
Flexible Staffing Without Extra Hardware
Switch a station to kiosk mode when the line spikes, then return to cashier mode when it slows. You get surge capacity without buying another terminal.
One footprint, two workflows
Staff shift from ring up to beverage prep as needed
Lower labor strain during peak minutes
Faster Payments Anywhere
Tap, chip, or wallet payments run directly at the kiosk or cashier. Less handoff time means more guests through the door.
One step checkout on the kiosk
Cashier line stays focused on service
Quicker handoff for order ahead pickups
Clear Metrics That Prove The Lift
Track the results and tune the layout. Dual mode POS gives you clean data by lane so you know what to improve next.
Orders per hour by lane and daypart
Average ticket for kiosk vs cashier
Queue length and wait time during peaks
Add on attach rate for upsell prompts