E-Wallet Rewards: How We Track, Credit, and Grow Loyalty
E-Wallet Rewards make paying simple and rewarding. Customers enter an email at any cashier POS or inside the mobile app to access the same wallet and rewards. Every eligible purchase earns a set cashback percentage that returns to the wallet. You see clean tracking in your portal. Customers see clear balances in the app. Result: faster checkout, stronger loyalty, and more repeat visits.
Note: E-wallet access at self-order kiosks is coming soon.
How Customers Access Their Wallet
Your goal is to make rewards easy to find and easy to use. Keep the steps short at every touchpoint.
Mobile app: Wallet balance and recent credits show on the home screen
Cashier POS: Guest gives the email tied to their app account
Self-order kiosk: Email lookup coming soon, built to match app accounts
Receipts: Show wallet usage and updated balance for clarity
How Cashback Rewards Work
Cashback is simple. A percentage of each eligible sale returns to the wallet. Customers can spend it on the next order without coupons or codes.
Set your cashback rate in the portal
Choose what earns cashback by category or item
Credits post automatically after payment
Wallet balance applies at checkout in whole or part
Sign Up Rewards That Start the Habit
New users act when the first perk lands fast. Use a small, real reward to kick off their wallet journey.
Set a one time sign up reward in your portal
Auto apply at the first checkout
Show remaining wallet balance after the purchase
Follow with a short welcome message in the app
What You See in the Portal
Operators need clean numbers. Your dashboard shows where rewards come from and how they are used.
Wallet credits by store, item, and hour
Redemption rate and average wallet spend
Cashback cost as a percent of sales
Top customers and first time redemptions
Rules That Keep Rewards Sustainable
Rewards pay off when margins stay healthy. Keep settings tight and clear.
Use a modest cashback rate that fits your menu
Exclude low margin items if needed
Set expiration windows only if they serve a purpose
Publish simple terms customers can read in seconds
Train Staff for a Smooth Counter
A quick script prevents confusion during rush.
Ask for the customer’s email to pull the wallet
Confirm wallet apply before charging the card
Point to the balance on the receipt or app
Share that kiosk email lookup is coming soon
Weekly Scorecard to Prove the Lift
Track a few metrics and adjust once a week. Small tweaks add up.
Repeat visit rate for wallet users
Average order value with wallet vs without
Cashback issuance and redemption trend
Share of sales paid partly by wallet