E-Wallet Rewards: How We Track, Credit, and Grow Loyalty
E-Wallet Rewards make paying simple and rewarding. Customers enter an email at any cashier POS or inside the mobile app to access the same wallet and rewards. Every eligible purchase earns a set cashback percentage, which is instantly returned to the E-wallet. You see all customizable rewards and E-wallet totals in your portal. Customers see clear balances in the app. Result: faster checkout, stronger loyalty, and more repeat visits.
Note: E-wallet access at self-order kiosks is coming soon.
How Customers Access Their E-Wallet
Your goal is to make rewards easy to find and easy to use. Keep the steps short and intuitive at every touchpoint.
Mobile app: E-wallet balance and recent credits show on the home screen.
Cashier POS: Guest provides the email tied to their app account to redeem rewards on in-store orders
Self-order kiosk: Email lookup coming soon, built to match app accounts for seamless reward earning
Receipts: Show E-wallet usage for clarity
How Cashback Rewards Work
Cashback is simple. A percentage of each eligible sale returns to the E-wallet in real-time. Customers can spend it on the next order without coupons or codes.
Set your cashback rate and date range in the portal
Choose what earns cashback by category, item or reloading
Credits post automatically after payment
Sign Up Rewards That Start the Habit
New users act when the first perk lands fast. Use a small, real reward to kick off their E-wallet journey.
Set a one-time sign-up reward in your portal
Save credit cards to load their E-wallet and utilize the signup reward on the first checkout
See the updated remaining E-wallet balance after the purchase
What You See in the Portal
Operations need a clear history with clean dates and numbers. Your dashboard displays all E-wallet balances and reward totals and usage.
Total E-wallet balance from all customers
Top customers - Individual E-wallet totals by customer
E-wallet history by customer, showing the date of every reload, earned reward and usage to the cent
All active and expired customizable rewards created
Rules That Keep Rewards Sustainable
Rewards pay off when margins stay healthy. Keep settings tight and clear.
For indefinite rewards, use a modest cashback rate that fits your menu and your business
Exclude low-margin items if needed
Set expiration windows only if they serve a purpose
Publish simple terms that customers can read in seconds, utilizing the platform’s push notifications, home screen images, or website and social media channels that customers frequent for information
Train Staff for a Smooth Counter
A quick script prevents confusion during rush.
Ask if the customer has an app login and their associated email to pull their E-wallet
If customers have not downloaded the app, urge them to sign up and get their sign-up reward
Let customers know what the reward is for the month, or for a particular promotional item or even for E-wallet reloads
Let customers know that their updated E-wallet balance will reflect in their app
Share that the Self Order Kiosk email lookup is coming soon
Weekly Scorecard to Prove the Lift
Track a few metrics and adjust once a week. Small tweaks add up.
Repeat visit rate for E-wallet users
Average order value with E-wallet vs without
Sign-ups during months that offer a sign-up reward
App retention once the loyalty program is put in place